Privacy Policy

1. Information we collect

We collect personal information that is reasonably necessary for our business functions and activities, including when you:

• Register on our website
• Place an order
• Subscribe to our newsletter
• Fill out a form
• Contact us for support

The types of personal information we may collect include:
• Name
• Email address
• Mailing address
• Phone number
• Payment details (processed via secure third-party payment gateways)
• Health-related information you provide in connection with our products or services
• Any other information you voluntarily provide. You may also choose to visit our site anonymously, but certain services may be unavailable without providing some personal information.

⁠2. How We Use Your Information

We may use your personal information to:

1. Provide products and services to you
2. Process your transactions and deliver orders
3. Respond to your enquiries and provide customer support
4. Improve our website, products, and services
5. Personalise your experience on our site
6. Send you updates, promotional offers, and newsletters (you may opt out at any time)
7. Administer promotions, competitions, or surveys
8. Comply with legal and regulatory requirements.We will not sell, rent, or trade your personal information to third parties.

3. How We Protect Your Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure, including:

• Secure Socket Layer (SSL) technology
• Encryption for sensitive transactions
• Restricted access to authorised staff only
• Regular security monitoring and testing

4. Cookies & Tracking

We use cookies and similar technologies to:

• Remember and process items in your shopping cart
• Save your preferences for future visits
• Analyse website traffic and performance
• Deliver relevant advertising

You can choose to disable cookies via your browser settings, but this may affect site functionality.

5. Disclosure of Personal Information

We may disclose your personal information to:

• Trusted third-party service providers who assist in operating our website, conducting business, or providing services to you (bound by confidentiality obligations)
• Medical professionals and pharmacies that we are partnered with to deliver healthcare-related products and services you have requested
• Government agencies, regulators, or law enforcement if required by law
• Other parties where you have provided consent

Some service providers and partners may be located overseas. Where we disclose personal information outside Australia, we will take reasonable steps to ensure it is protected in accordance with the APPs.

6. Access, Correction & Your Rights

You have the right to:

• Access the personal information we hold about you
• Request corrections if the information is inaccurate, incomplete, or out of date.

Requests can be made by contacting us via the details in Section 9. We will respond within a reasonable timeframe, as required by the APPs.

7.Third party links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies.

8.Direct Marketing

We may use your personal information to send you marketing communications about our products and services. You can opt out at any time by:

• Using the “unsubscribe” link in our emails
• Contacting us directly (see Section 9)

9.Contact Us

 If you have any questions about this Privacy Policy or wish to make a complaint, please contact us at: admin@mensmc.com.au

10.Changes to our Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The updated policy will be published on our website with a revised “Last Updated” date.

This policy was last modified on 12.08.2025